Shipping policy

Shipping Policy

Processing time

Orders ship within 1–2 business days (Monday to Friday) from our boutique in Somerville, New Jersey. Orders placed after 2 pm ET or on weekends begin processing the next business day. During peak seasons processing may take an extra day; we will email you if there is a delay.

Domestic shipping (United States)

Standard — free on every US order. Delivered 3–5 business days after the ship date.
Express — $15. Delivered 1–2 business days after the ship date.

Rates are shown at checkout before you pay. Every shipment includes tracking. You will receive a shipping confirmation email with the tracking link when your parcel leaves, and further emails when it is out for delivery and delivered.

International shipping

We currently ship within the United States only while we work through the country-by-country regulations that apply to shipping alcohol-based fragrances. International shipping is planned; join our email list to be notified when it opens.

How we ship fragrance

Fragrances contain alcohol, which the US Department of Transportation classifies as a limited-quantity hazardous material, so every Redolia parcel ships by ground service. We cannot ship to PO boxes, APO/FPO addresses or freight forwarders.

Packaging and damage

Every bottle is wrapped, cushioned and boxed. If your parcel arrives with visible damage, photograph it before opening and email info@redolia.com within 48 hours; we will replace it.

Lost or delayed shipments

If tracking shows no movement for 5 or more business days after the ship date, email us. We will open a claim with the carrier and, in most cases, ship a replacement while the original is investigated.