Shipping policy

Shipping Policy

Where we ship

Redolia ships worldwide. Every US state and territory (including Alaska, Hawaii, US territories, and APO/FPO addresses), plus international destinations across Europe, the United Kingdom, Canada, Australia, the Middle East, and most of Asia.

Same-day shipping

Every order placed on a business day ships the same day. Orders placed on weekends or US holidays ship on the next business day. You will get a tracking email the moment the carrier scans your package.

Delivery times

Domestic (United States): 1–3 business days after ship date.
International: 5–15 business days after ship date, depending on destination and customs clearance. Remote or restricted destinations may take longer.

How we ship fragrances

Fragrances are classified as ORM-D consumer commodities (limited-quantity hazmat) and travel with specialized carriers that handle this cargo. This is standard for every fragrance retailer and is not a Redolia-specific restriction. It means:

Signature confirmation is required on orders over $250.
P.O. boxes may not be deliverable depending on the carrier and location. We ship to street addresses whenever possible.
Some international destinations restrict fragrance imports. If a chosen destination is not eligible, we will notify you before shipping and refund your order in full.

Shipping cost

Domestic US standard: $9.95 flat rate on orders under $70.
Free domestic US shipping on all orders $70 and above.
International: calculated at checkout based on destination, weight, and carrier options.

Customs, duties, and taxes (international only)

For international orders, import duties, taxes, and customs fees are the responsibility of the customer and are collected by the carrier upon delivery. Redolia does not collect these at checkout. Please check your country's regulations on fragrance imports before ordering — refused or seized shipments cannot be refunded.

Delays and lost packages

Delivery times are estimates, not guarantees. Weather, carrier volume, customs, and address issues can cause delays. If tracking has not updated for 5 or more business days after shipment (domestic) or 15 or more business days (international), email info@redolia.com and we will investigate immediately.

Damage on arrival

If your package arrives damaged, take photos before opening if possible, and email info@redolia.com within 7 days. We will arrange a replacement or refund at no cost.