The most common questions, answered. Can't find what you're looking for? Email info@redolia.com and we'll reply personally, usually within one business day.
Orders and shipping
How long does it take to ship?
Orders ship in 1–2 business days from our Somerville warehouse. Standard delivery in the US takes 3–5 business days after that. Full details on our Shipping Policy page.
How do I track my order?
You'll get a shipping confirmation email with a tracking link the moment your order leaves. If you can't find it, check your spam folder, then email us and we'll resend.
Do you ship internationally?
Not yet — we're US-only for now while we work through fragrance shipping regulations by country. International shipping is coming.
Fragrance questions
Are your fragrances 100% authentic?
Yes. Every bottle is sourced directly from the brand, authorized distributors, or vetted trade partners. See our authenticity guarantee.
Can I try before I buy?
Absolutely. We offer generous samples and travel sprays in 2 ml, 5 ml, 8 ml, and 10 ml on almost every listing. And if you're near Somerville, come by the boutique and try things in person at the scent bar.
How do you recommend a scent for me?
Email info@redolia.com and tell us what you already like, what you want to feel, and any occasion or season you're shopping for. We'll write back with 3–5 suggestions worth sampling.
Returns and refunds
Full details on our Return Policy page. Short version: 14 days from delivery for unopened bottles, samples are final sale, damaged or wrong items get made right no questions asked.
Still need help?
Email info@redolia.com. We read and reply to every message.