Privacy Policy

This Privacy Policy explains what personal information Redolia Perfumery collects when you visit redolia.com or make a purchase, how we use it, who we share it with, and the rights you have. We take the privacy of our customers seriously.

Information we collect

Information you give us

Contact info — name, email, shipping address, phone number when you order or sign up for the newsletter
Payment info — processed by Shopify Payments and payment providers (PayPal, Apple Pay, etc.); we never see or store your full card number
Order history — what you bought and when
Correspondence — anything you email or message us

Information collected automatically

Device and browser info (IP address, browser type, operating system)
Site usage (pages viewed, referring URL, time on site, cart events)
Cookie data (see our Cookie Policy)

How we use it

Process and ship your orders
Answer your questions and provide customer support
Send order confirmations, shipping updates, and receipts
Send marketing emails (only if you opt in, and you can unsubscribe anytime)
Improve the site, our product selection, and your experience
Detect and prevent fraud
Comply with legal obligations

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run the business:

Shopify — e-commerce platform and payment processing
Shipping carriers (USPS, UPS, FedEx) — to deliver your order
Klaviyo — email marketing (only if you subscribe)
Google, Meta, TikTok — analytics and advertising (only for the categories you consent to via our cookie banner)
Legal or law enforcement authorities when required by law

Your rights

Depending on where you live (California, EU, UK, and other jurisdictions have specific laws), you may have the right to:

Access the personal information we hold about you
Correct inaccurate information
Delete your information (subject to legal record-keeping requirements)
Object to or restrict certain processing
Opt out of marketing emails at any time (unsubscribe link in every email)
Opt out of the “sale” of personal information (California residents) — we do not sell it, but you can still opt out of targeted advertising cookies

To exercise any of these rights, email info@redolia.com. We'll respond within 30 days.

Data retention

We keep order and account data for as long as you have an account with us and for a reasonable period after (typically 7 years for tax and legal compliance). Marketing preferences are honored until you change them.

Data security

Redolia.com uses HTTPS everywhere. Payments run through Shopify Payments, which is PCI DSS Level 1 compliant. We store customer data on Shopify's secured infrastructure and limit internal access to what team members need to do their jobs.