Processing time
Orders ship within 1–2 business days from our Somerville, New Jersey warehouse. Orders placed after 2 pm ET or on weekends begin processing the next business day. During peak seasons (November, December, Valentine's Day, Mother's Day, Father's Day) processing may take an extra day — we'll email if there's a delay.
Domestic shipping (United States)
- Standard — 3–5 business days after ship date. Free on orders over $75. Otherwise a flat rate calculated at checkout.
- Expedited — 2 business days after ship date.
- Overnight — Next business day if ordered before 12 pm ET.
All shipments include tracking. You'll receive a shipping confirmation email with the tracking link the moment your parcel leaves.
International shipping
We're currently US-only while we work through the country-by-country regulations that apply to shipping alcohol-based fragrances internationally. International shipping is on our roadmap — get on our email list and we'll announce when it opens.
How we ship fragrance
Fragrances contain alcohol, which the US Department of Transportation classifies as a limited-quantity hazardous material. That means every Redolia parcel ships via ground service — no air shipping domestically. We can't ship to PO boxes, military APO/FPO addresses, or freight forwarders for this reason.
Packaging
Every bottle is wrapped, cushioned, and boxed to survive the journey. If your parcel arrives with visible damage, take a photo before opening and email info@redolia.com within 48 hours — we'll replace it, no questions asked.
Lost or delayed shipments
If tracking shows no movement for 5+ business days after the ship date, email us. We'll open a claim with the carrier and, in most cases, ship a replacement while the original is investigated.
Order changes and cancellations
Because we process quickly, cancellations and address changes are only possible before the order ships. Email info@redolia.com ASAP if you need to make a change — we'll do our best.