Refund policy

Return & Refund Policy

We want you to love what you buy from Redolia. Because we sell fragrances — which are hygienic-sensitive and hazmat-classified for shipping — our return terms are specific.

Return window

You have 30 days from the delivery date to request a return on eligible items. After 30 days we can no longer accept returns or process refunds.

Unopened returns — no restocking fee

Sealed, unused fragrances in original packaging (cellophane intact, sprayer untouched, bottle full) are returnable within 30 days for a full refund minus original shipping cost.

Opened returns — restocking fee applies

Opened fragrances are eligible for return within 30 days, subject to a restocking fee based on condition and remaining fill:

Lightly used (95%+ full, minor test sprays, box intact): 15% restocking fee
Moderately used (80–94% full, or minor cosmetic wear): 25% restocking fee
Heavily used (under 80% full, damaged packaging, missing accessories): case-by-case, up to 40% restocking fee, or refused

The restocking fee covers hazmat-compliant repackaging, sanitization inspection, and inventory devaluation. Fees are deducted from your refund.

Note: opened fragrances still ship as hazmat/ORM-D goods for the return leg, which the customer covers. For lower-priced items, return shipping cost plus restocking fee may reduce the refund significantly. We recommend a small test spray at home before deciding to return.

Always eligible for full refund

Defective or damaged items on arrival (photos required within 7 days)
Wrong item shipped
Items lost in transit that the carrier confirms as undelivered

For these cases we cover return shipping and refund in full including original shipping.

Never eligible for return

Opened discovery sets, sample kits, or travel-size decants
Items marked "final sale" at time of purchase
Gift cards
Fragrances past the 30-day window

How to start a return

Email info@redolia.com with your order number, whether the item is opened or unopened, and a clear photo of the bottle (for opened items). We respond within 1 business day with a return authorization, condition assessment, and instructions.

Return address

Redolia
92 West Main St
Somerville, NJ 08876

Refund timing

Once we receive and inspect your return, we process the refund (minus any applicable restocking fee) within 5 business days. Funds typically appear on your original payment method within 5–10 business days after that.