Return Policy

We want you to love what you buy from Redolia. If a full-size fragrance isn't right, you can return it within 14 days of delivery for a refund. This policy applies to orders shipped within the United States.

14-day return window

You may return an eligible item within 14 days of the delivery date. Requests made after 14 days cannot be accepted.

What we accept: new and slightly used

We accept full-size fragrances that are either:

New — sealed, unopened, in the original box with all packaging intact.
Slightly used — opened and tested with a few sprays only, at least 95% full, with the original box, cap and all contents included.

Bottles that are more than slightly used, damaged by the customer, or missing their box or cap cannot be returned.

Refunds only, no exchanges

We do not offer exchanges. If you would like a different fragrance, return the original for a refund and place a new order.

Free return label, sent by email

Email us to start your return and we will send you a free prepaid return label to print at home. Pack the item securely in its original box, attach the label, and drop it off with the carrier shown on the label. Returns are by mail only.

$10 restocking fee

A flat $10 restocking fee is deducted from the refund for each returned item. It covers hazmat-compliant inspection and repackaging. The fee is waived if the item arrived damaged, defective, or was not what you ordered.

Refund timing

Once we receive your return, we inspect it and issue the refund to your original payment method within 5 business days. Your bank may take a further 5–10 business days to post the funds.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not what you ordered, email info@redolia.com within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund with no restocking fee. The same applies if you have any doubt about a product's authenticity — every bottle we sell is 100% authentic, sourced from the brand or its authorized distributors, and we will resolve any concern in your favor.

Not eligible for return

Samples, decants, and travel sprays (any size under 10 ml)
Discovery sets and sampler kits
Items marked “Final Sale” at the time of purchase
Gift cards
Bottles that are more than slightly used, or returned without their box
Items returned outside the 14-day window

How to start a return

Email info@redolia.com within 14 days of delivery with your order number and the item(s) you are returning. We reply within 1 business day.
We email you a free prepaid return label. Print it, pack the item in its original box, and attach the label.
Drop it off with the carrier on the label. Keep your drop-off receipt.
We inspect the return and issue your refund within 5 business days of receipt.

Return address

Redolia
92 West Main St
Somerville, NJ 08876
United States

International orders

Prepaid return labels are available for US orders only. For orders shipped outside the United States, email info@redolia.com and we will provide return instructions.